The ServiceNow Certified System Administrator certification demonstrates expertise in managing and configuring the ServiceNow platform. It covers core features such as user and group management, system customization, workflows, data management, and security controls. The certification emphasizes mastering the platform's user interface, navigation, and tools to streamline processes, automate tasks, and enhance productivity. It also includes foundational knowledge of reporting, dashboards, and service catalog creation. This credential is ideal for professionals aiming to manage ServiceNow instances effectively and support digital transformation initiatives within organizations.
