The ITIL v3 (Information Technology Infrastructure Library) certification focuses on best practices for IT service management (ITSM) to align IT services with business needs. It is structured around the ITIL Service Lifecycle, which includes five core stages: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. The certification emphasizes improving service quality, enhancing customer satisfaction, and ensuring cost efficiency in IT processes. ITIL v3 offers various levels, from Foundation to Expert, enabling professionals to specialize in areas like service delivery, capacity management, and incident resolution. It is widely recognized for optimizing IT operations and driving business value.
